Me, going into
a shop, trying to top up my phone plan.
--Hi, I’d
like to top up my phone please.
--What do
you want? (Not in a mean way, but not in a very friendly one either)
--I had a 20
£ Freedom Freebie (that’s the actual name of it, I’m not making up
funny-sounding words here) and I’d like to renew it for this month.
--Okay. Our
system had problems this morning, so it might not work.
--I’m sorry?
--Our
computer system in all our shops crashed, so it might not work.
--Okay…
(unsure of what else to say)
--I’ll
check. (I’m terribly sorry that you have to do something for my money)
--(stares at
screen) Yeah, It doesn’t work.
--Okay…(still
unsure)…so…
--Just come
back – maybe in, like, an hour?
--Ah, okay…thanks!
Now I already
had the urge to switch to a different network provider, but then I’d have to
change my number and so on, so I decided against it. I went back into the shop
about 45 min later, and there was a different girl there.
--Hi! I was
here earlier, they told me to come back – I wanted to top up my phone, but
there was a problem with your system-does it work now?
--Yeah,
Yeah, want do you want?
--I’d like
to renew my 20 £Freedom Freebie (I cringe on the inside every time I have to
say this out loud.)
--Okay…(stares
at screen)…that’s 20 £.
I give her
the money, she hands me a receipt.
--There you
go!
--(confused)
How does this now work?
--Just call
this number (circles number on receipt) and follow the directions.
--Ah, okay,
thanks! I’ll try it right now, just in case.
She looks at
me with a bewildered expression, which I ignore. So I call the number (still in
the shop) follow the directions, enter the 12-digit code – and it doesn’t work.
So I try again, same thing happens. So I go back.
--I’m sorry,
but it doesn’t seem to work.
--Yeah, we
had some problems with our system today, just try again later, maybe every 20
minutes until it works.
Ah, thank
you – I have no plans today anyway.